Q: What does each shipping method mean?
Q: Can you set aside an item for me?
The shipping option "Hold my order" is there if you want to reserve some products but you will want it shipped with another order later. You have to pay the shipping on this second order unless the total of the orders is above 150$ before sales taxes and it ships to Canada or 200$ to the US. If that is the case just pick "hold my order" on the 2nd order but write a note that you want your orders shipped.
Q: How long can I have an order on hold?
If an order is kept on hold for more than 2 months it'll be refunded with a 20% restocking fee.
Q: I forgot something in my order, can you add it for me?
We can't but just place a 2nd order and pick "Ship with previous order" as the shipping method. So long as your order hasn't shipped yet we'll gladly ship it with the previous order.
Q: Can I pick up my order?
If you're local to Gatineau/Ottawa you can pick "Hold my order" and we'll contact you to arrange a time for pick up in Gatineau near the Montée-Paiment highway exit or we can meet up at 160 Elgin in the food court 15h30-15h45 on most week days.
Q: Parlez-vous français?
Oui, vous pouvez communiquer avec nous en Français si vous préférez.
If you have any other questions you can contact us on Facebook